Channel Partner – Field Support (Kerala)
Kerala
Job Location
1-3 Years
Experience
Graduate
Qualification
15 March, 2026
Job Posted On
Job Description
We are seeking a proactive and customer-focused Channel Partner – Field Support professional to provide direct on-site technical assistance at client locations. The role involves troubleshooting hardware and software issues, installing basic software, assisting users with system operations, and ensuring smooth day-to-day IT operations. This position is ideal for individuals seeking hands-on experience in field support, customer interaction, and practical IT service delivery.
Responsibilities
- Provide on-site support to end users for software and basic hardware-related issues.
- Install, configure, and maintain desktops, laptops, and basic IT peripherals.
- Educate end users on system operations, safe usage practices, and basic troubleshooting steps.
- Log all support requests in the ticketing system and update status regularly.
- Coordinate with the internal support team for unresolved or escalated issues.
- Ensure timely resolution of assigned tickets while maintaining service quality standards.
Skills
- Mandatory proficiency in Malayalam (spoken and written)
- Good communication skills and ability to patiently assist low-technical users.
- Strong problem-solving attitude and willingness to travel to client locations.
- Ability to work independently with minimal supervision.
- Basic understanding of desktop environments and common software applications.
- Knowledge of mobile device support (Android/iOS).
- Experience with ticketing tools and service management systems.
- Familiarity with Windows OS, web browsers, and MS Office tools.
- Basic understanding of antivirus tools and security best practices.