Privacy Policy

Heera Software Pvt. Ltd. (“HSPL”) is a leading IT Solution Provider for Distribution Management and Sales Force Automation. We value the trust you place in us when you visit our websites or use one of our web services. We have built an enduring reputation for using technology and data to bring transparency, integrity, and efficiency to everyone we serve. Part of our commitment to transparency and integrity is making sure you understand what data we collect, how we use it, and how it may be shared.

This HSPL Privacy Policy (“Policy”) describes how we collect and use your personal information when you visit our websites or call us on the phone. In this Policy, “we” and “our” reference HSPL, and “you” and “your” references any person who uses any of our websites, services, and/or applications.

What is personal information?

By personal information, we mean information that can be used to identify, locate, or contact you, whether used alone or when combined with other identifying information. Personal information does not include information lawfully made available from government records or de-identified or aggregated consumer information.

Notice of Collection

We want you to know that we collect personal information actively and passively, and we sometimes obtain information from third-party sources. This means that when you use our Sites and Services, we sometimes require you to provide personally identifiable information when you want to take specific actions like registering for our services. In addition, when using our Sites and Services, our Sites and Services passively collect personally identifiable information as necessary to ensure the Sites and Services are operating effectively for our users.

Collecting for Business Purpose

We collect personal information and use it inside our Sites and Services. We may anonymize some of the data. For example, we receive certain standard information that your browser sends to every website you visit, such as your IP address, browser type, and access times. This type of information is collected for purely internal purposes such as marketing analysis or demographic studies and is used solely to improve HSPL Sites and Services to better address our users’ needs.


Notice of Access and Sharing

Personal Information Required to Use Services

To register to use an HSPL Service, you will be required to share certain personal information. Your submission of personal information to register for an account and any submission of personal information to each HSPL Service under the licensing agreement or terms of use is required to fully use each service. HSPL prioritizes your safety and always designs its Sites and Services to keep your information secure and ensure that you control the access to and the sharing of your personal information to the extent possible.

HSPL Commitment to Data Privacy Compliance

HSPL is committed to compliance with all applicable country-specific data privacy laws. Protecting the privacy and security of your Personal Data is of the highest importance to HSPL; therefore, we conduct our business by abiding by applicable laws on data privacy and data security in the applicable country in which we operate.

This Privacy Policy tells you about HSPL’s policies and practices for the collection, use, processing, storage, hosting, transfer, and disclosure of information that we may collect about you through our sites and services, including, but not limited to the website (e.g. our public facing sites and support site) owned and controlled by HSPL (the “Sites”). Before using our Sites and services, you will be asked to provide your authorization and free or voluntarily consent, agreeing to the terms of this Privacy Policy. The collection, use, storage, transfer, and disclosure of your Personal Data will be strictly limited to the terms for which you provide your authorization. For the purpose of this Policy, the reference to Personal Data includes the term “personally identifiable information.”

Personal data

Through our Sites, HSPL will not collect any Personal Data about you (e.g. your name, address, telephone number, or e-mail address), unless you voluntarily choose to provide us with it (e.g. by registration, survey, inquiry form, contact form, etc.), provide your explicit consent, or unless otherwise permitted by applicable laws and regulations for the protection of your Personal Data.

Purpose of Use

When you do voluntarily provide us with Personal Data, we will use it only for the purpose for which you have provided it, for example, to respond to your inquiry, register you for an event, provide information related to HSPL products, services, and events, offer you the opportunity to participate in surveys and contests, register for HSPL training courses, or provide you access to additional information or offers. Also, to support our relationship with you:

We may store and process Personal Data and share it with our worldwide affiliates to better understand your business needs and how we can improve our products and services; or

If you choose not to have your Personal Data used to support our relationship (especially direct marketing or market research), we will respect your choice. We do not sell or otherwise market your Personal Data to third parties.

Information That We Collect and Use

We collect Personal Data needed to address your specific interests and requests identified through our Sites. Examples of personal information are name, address, telephone number, e-mail address, company name, position, and any other contact details you willingly provide to us. For a complete list of all data elements that we collect and the use of those data elements, contact us at [email protected].

We collect Personal Data about those who communicate with us such as e-mail addresses, user-specific information on what pages visitors access or visit, and information volunteered by the visitor, such as survey information and site registrations. This information is used to personalize our communications with you about products that are specific to your needs and interests. Rather than burden you with information that is not relevant or of interest to you, we try to target information that is specifically important to you. No Personal Data is collected, used, accessed, stored, transferred, or distributed without your explicit authorization unless absolutely required to manage this website or respond to a request you have made unless allowed under local law. At any time, even after you have given authorization, you can opt out of receiving these communications by selecting “unsubscribe”.

We use the information that we collect to improve the content of our web pages by incorporating information that is relevant to our clients, to notify customers about updates to our Sites, to contact customers for marketing and sales purposes (including notifications related to product enhancements, warranties, and renewals) that are related specifically to their needs and interests, to track applicants for career opportunities, and to communicate with our partners. This information is not shared with other organizations for any reason, commercial or business, without your prior explicit consent.

If you browse and/or apply for jobs in the Careers portion of our Sites, your application and any additional information that you provide may be used to assess your skills and interests against career opportunities at HSPL, and for reporting purposes, as may be required as per applicable laws. This usage is covered in the initial authorization that you provide to HSPL. When you access our Recruitment System, you are giving explicit authorization for us to collect, use, process, store, transfer, and distribute your Personal Data before you enter any Personal Data. We use your information to communicate with you and to inform you of career opportunities.

The company does not sell, rent, or trade your Personal Data with third parties for any purpose. If you do not want to receive e-mails from us in the future, you may unsubscribe at any time or you may contact [email protected].

If you give us your telephone number online and provide consent, you may receive telephone calls from us with information about new products and services or upcoming events. If you do not want to receive such telephone calls at any point after giving your consent, contact us at [email protected] or write to us at the postal address at the end of this document. Customers and applicants can prevent their information from being used for purposes other than those for which it was originally collected and for which consent was given by contacting us at [email protected]

Upon request, HSPL offers visitors the ability to have their information deleted or corrected for inaccuracies. To have your information deleted or corrected, contact us at [email protected] or write to us at the address at the end of this document. We will respond to your request within the country-specific time frames.

We will retain your personal information for the length of time needed to fulfil the purposes outlined in this Privacy Policy and/or in accordance with applicable laws.

For each visitor to our Web page, our Web server automatically recognizes only the visitor’s domain name, but not the e-mail address.

Purpose Limitation

HSPL will collect, use or disclose Personal Data supplied by you online only for the purposes disclosed to you, unless the disclosure:

is a use of the Personal Data for any additional purpose that is directly related to the original purpose for which the Personal Data was collected is necessary to prepare, negotiate and perform a contract with you is required by law or the competent governmental or judicial authorities is necessary to establish or preserve a legal claim or defense, or for any other legal purpose is necessary to prevent fraud or other illegal activities, such as wilful attacks on HSPL information technology systems.

Communications or Utilization Data

Through your use of telecommunications services to access our Sites, your communications data (e.g. Internet protocol address) or utilization data (e.g. information on the beginning, end, and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to Personal Data. To the extent that there is a compelling necessity, the collection, processing, and use of your communications or utilization data will occur and will be performed by the applicable data protection legal framework.

Non-Personal Data Collected Automatically

When you access our Sites, we may automatically (i.e., not by registration) collect non-Personal Data (e.g. type of Internet browser and operating system used, the domain name of the website from which you came, number of visits, average time spent on the site, pages viewed). We may use this data and share it with our affiliates to monitor the relevance of our Sites and improve their performance or content.

This privacy statement covers the use of propensity management by this site only and does not cover the use of propensity management by any advertisers.


HSPL will not knowingly collect Personal Data from children without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose Personal Data about a child to the extent permitted by law, to seek parental consent under local law and regulations, or to protect a child. To access our website a child has to complete the age of 13 years, however, under some level of supervision.

To protect your Personal Data against accidental or unlawful destruction, loss, or alteration and against unauthorized disclosure or access, HSPL uses industry-standard technical and organizational security measures.

Links to Other Websites

HSPL Sites contain links to other websites. HSPL is not responsible for the privacy practices or the content of other websites.

Data Security Breaches

To protect your Personal Data from unauthorized access and use, or accidental loss and destruction, HSPL has implemented strict security controls and intrusion detection software to notify us in the case of any potential or actual invasion of our systems. We have implemented a Data Policy and have established an Incident Response Team that has been trained to react immediately to any unauthorized access to our databases and systems. Should any data security breach occur that materially and negatively impacts your Personal Data, you will be notified as soon as possible once the breach has been determined.

Right to Be Forgotten

HSPL is committed to taking all reasonable steps necessary to ensure that any data you request to be forgotten and can be erased with existing technology will be erased. HSPL will do everything technically possible to erase your data if you feel it is being held for longer than needed or if you withdraw your consent to receive information from us and request the right to be forgotten. However, HSPL will not be able to erase your data if:

it is technically impossible, or

it is required to be retained for legal reasons (if mandated by local law).

Questions and Comments

HSPL will respond to reasonable requests to review your Personal Data and to correct, amend or delete any inaccuracies. If you have any questions or comments about the HSPL Privacy Policy (e.g. to review and update your Personal Data), please send us your questions and feedback. You can contact us by sending an email to [email protected] or by writing to us at the following address.

Heera Software Private Limited
1st Floor, Navale Prestige, Navale IT Zone Phase 2,
Mumbai-Bangalore Highway, Wadgaon Budruk – Narhe Rd,
Pune, MH 411041.